Frequently Asked Questions (FAQ)

  • Android

    → If you’re an android user, you can directly download the TrulyChinese app on the GooglePlay Store here. Click install and wait for it to download. Once it’s successfully installed, you can now use the app.

  • iOS

    → For iOS users, download the app on App Store here. Once you’ve opened App Store, click install and wait for it to download. When it’s done, you can immediately use the app.

After you upload your photo, you might not immediately see it on your profile. This is because before we publish your photo on TrulyChinese, we first make sure that it’s genuine and not a stolen one. Please give our team a few minutes to review your photo. Once it passes verification, it will immediately show on your profile.

  • To share your private photos, make sure you’re a Premium member. For more information on how to become a Premium member, skip to the next section.
  • If you’re already a Premium member, you can share your private photos through messaging. You can also control which photos to share.
  • Click GO PREMIUM on the top menu section.
  • Select your price option and mode of payment. Then, enter your payment information.

TrulyChinese accepts payments through Credit Card (Master Card and Visa) and Paypal.

  • For membership cancellations, you may contact our 24/7 Customer Service to assist you in cancelling your TrulyChinese membership.
  • Click your profile name on the top-right section of the page and select Contact Us
  • You may contact our 24/7 Customer Service through email or Live Support chat. We assure our members that we’ll respond immediately to help you out with your concerns.
  • Click on your Profile on the top menu section and select Account Settings
  • On the Change Emails tab, enter your new email address and click Save Changes.
  • You can still redeem your account if you forgot your password by clicking on Forgot Password? below the login form.
  • Once you’re on the forgot password page, enter the email address that you use for your TrulyChinese account.
  • Expect a confirmation email containing directions on how you can redeem your account.
  • Go to the member’s profile and click Block User on more options.
  • Once blocked, they would no longer be able to contact you or see your profile.
  • Go to the member’s profile and click Report User under more options.
  • Please select the reason why you’re reporting that member. You can provide a message and/or screenshots to build a stronger case.
  • Then click Submit Report. Your report will then be immediately checked by a Customer Support Representative.
  • To disable your account, click on your profile on the top menu section and select Account Settings.
  • Under Manage Account, click Deactivate Account.
  • If you wish to recover your TrulyChinese account, just log in with your old email and password. All information from your old account will be restored.